Katie Nelson is the Social Media + Public Relations Coordinator for the Mountain View, California, Police Department. Before joining MVPD, she worked for years as a crime and public safety reporter for papers including the San Jose Mercury News, the East Bay Times and the San Francisco Chronicle. She won awards for her breaking news coverage of the Asiana Airlines crash at San Francisco International Airport and her investigative work on the state Department of Social Services led to major legislative reform to protect elderly residents in California. She has presented at the IACP PIO Mid-Year Conference as well as at regional conferences with GSMCON and CAPIO on how to form positive working relationships between law enforcement and the media. Follow her on Twitter: @katienelson210.